Privacy Policy

1. Introduction

Welcome to RemindSure ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

By using RemindSure, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Account Information: Name, email address, phone number, and profile information
• Authentication Data: Login credentials and authentication tokens
• Profile Information: User preferences, settings, and profile pictures
• Contact Information: Address and emergency contact details

2.2 Reminder and Document Information

To provide our core services, we collect:

• Reminder Data: Insurance policies, document expiry dates, premium due dates, and custom reminders
• Document Information: Document types, expiry dates, and related metadata
• Client Information: For agent users, information about clients and their reminders

2.3 Device and Usage Information

We automatically collect:

• Device Information: Device type, operating system, and unique device identifiers
• Usage Data: App usage patterns, feature interactions, and performance data
• Location Data: General location information for timezone-based reminders (with your consent)
• Push Notification Tokens: Device tokens for sending notifications

3. How We Use Your Information

3.1 Core Service Provision

• Creating and managing your reminders and notifications
• Processing insurance and document expiry alerts
• Sending push notifications and email reminders
• Managing client relationships (for agent users)

3.2 Service Improvement

• Analyzing usage patterns to improve app functionality
• Developing new features based on user feedback
• Optimizing app performance and user experience
• Conducting research and analytics

3.3 Communication

• Sending important service updates and announcements
• Providing customer support and responding to inquiries
• Sending marketing communications (with your consent)

3.4 Legal and Security

• Complying with legal obligations and regulations
• Preventing fraud and ensuring security
• Enforcing our terms of service

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in:

• Cloud hosting and data storage
• Push notification delivery
• Email and SMS services
• Analytics and crash reporting
• Payment processing

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal requests from government authorities
• Court orders or subpoenas
• Legal proceedings or investigations

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4.4 With Your Consent

We will share your information with third parties only with your explicit consent.

5. Data Security

We implement comprehensive security measures to protect your personal information:

5.1 Technical Safeguards

• End-to-end encryption for data transmission
• Secure data storage with industry-standard encryption
• Regular security audits and vulnerability assessments
• Multi-factor authentication for account access

5.2 Organizational Measures

• Employee training on data protection and privacy
• Access controls and role-based permissions
• Regular backup and disaster recovery procedures
• Incident response and breach notification protocols

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Control

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Export your data in a machine-readable format

6.2 Communication Preferences

• Opt-out of marketing communications
• Manage push notification settings
• Control email frequency and content

6.3 Account Management

• Update your profile information
• Change your password and security settings
• Deactivate or delete your account

To exercise these rights, please contact us using the information provided at the end of this policy.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

7.1 Types of Cookies

• Essential Cookies: Required for basic app functionality
• Analytics Cookies: Help us understand how you use our app
• Preference Cookies: Remember your settings and preferences

7.2 Third-Party Analytics

We use analytics services to understand app usage and improve our services. These services may collect anonymous usage data.

7.3 Managing Cookies

You can control cookie settings through your device settings or browser preferences.

8. Third-Party Services

Our app integrates with third-party services for enhanced functionality:

8.1 Google Services

• Google Sign-In for authentication
• Firebase for push notifications and analytics
• Google Cloud Platform for hosting

8.2 Payment Processors

For premium subscriptions, we use secure payment processors that handle payment information according to their own privacy policies.

8.3 Third-Party Policies

Third-party services have their own privacy policies. We encourage you to review these policies to understand how they handle your information.

9. Children's Privacy

RemindSure is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our records.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers:

• Data processing agreements with service providers
• Adequacy decisions and standard contractual clauses
• Compliance with applicable data protection laws

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy in our app
• Sending you an email notification
• Displaying an in-app notification

Your continued use of RemindSure after any changes indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: